Care at every step
Go with confidence. Travel with care.
Practical preparation, experienced people and support when plans change. Your wellbeing belongs at the heart of the journey.
SUNWARD TRAVEL · EAST AFRICA & BEYOND
Our approach
Good Travel Planning Includes What Happens When Things Do Not Go to Plan
Traveller safety is a fundamental part of responsible travel management.
No travel company can eliminate every risk associated with a journey. What we can do is plan carefully, work with suitable suppliers, provide clear information and remain available to support travellers when circumstances change.
Sunward's approach combines pre-travel preparation, professional travel management, destination support and traveller assistance.
SAFETY
Before the Journey
Strong travel preparation can reduce avoidable problems.
Depending on the trip, travellers should confirm:
Requirements can change, so travellers should rely on current official information for immigration, health and regulatory matters.
Visa and entry requirements
Travel insurance
Health and vaccination requirements where applicable
Airline baggage conditions
Local transport arrangements
Destination-specific information
Emergency contact information
Travel dates and booking details
Any traveller-specific requirements
01
Duty of Care
For managed travel, duty of care means thinking beyond the booking.
Sunward's travel planning considers traveller support and destination guidance, particularly for unfamiliar or higher-risk journeys.
Corporate clients may also require structured processes around traveller information, approvals, travel policy and support.
SAFETY
Travel Support
Unexpected disruptions can include:
Sunward provides customer support and travel assistance to help clients identify the appropriate next step when a managed journey is affected.
For active bookings, travellers should keep the booking/reference information supplied by Sunward available when requesting assistance.
Flight delays or cancellations
Missed connections
Schedule changes
Accommodation issues
Ground transport changes
New entry requirements
Traveller emergencies
SAFETY
Professional Ground Transportation
Ground transport is an important part of traveller safety.
Sunward's transport services include safari and corporate mobility options supported by experienced drivers and suitable vehicles for the intended journey.
Fleet and specialist transport may include:
Vehicle allocation remains subject to the confirmed service and availability.
Custom-made safari Land Cruisers
Safari minivans
VIP air-conditioned minivans
Toyota Prado-class vehicles
Executive vehicles
Saloon cars and other suitable transport
SAFETY
Vehicle Technology & Comfort
Sunward's fleet profile includes features such as:
Specific vehicle features must be confirmed at quotation or booking because configurations can vary.
GPS tracking
Air conditioning
Wi-Fi on selected vehicles
Vehicles suited to city and safari travel
Purpose-built safari configurations on relevant vehicles
02
Experienced Drivers & Guides
For ground operations, professional drivers and guides are an important part of the travel experience.
Sunward works with personnel familiar with relevant routes and operating environments, including city and safari travel.
03
Travel Insurance
Travel insurance can provide important financial and practical protection against covered events.
Travellers should review the terms, benefits, exclusions and limits of the selected policy carefully.
Insurance coverage is provided according to the policy issued by the relevant insurer.
SAFETY
Your Role as a Traveller
Travellers also play an important role in their own safety.
We recommend:
Following official travel and destination guidance
Providing accurate traveller information
Declaring relevant mobility or assistance requirements early
Carrying required travel documents
Following airline, accommodation, guide and local-authority instructions
Keeping emergency and booking contacts accessible
Informing the Sunward team promptly when a managed journey changes
04
When You Need Assistance
If you are travelling under a Sunward-arranged booking and require urgent travel assistance, contact the Sunward team using the details supplied with your booking or the central contact channels.
Where possible, have your traveller name and booking/reference information available.