At Sunward Travel Services Ltd, we provide professional visa assistance strictly in our capacity as a Travel Management Company (TMC).
By using our Visa Assistance services, clients acknowledge that Sunward Travel Services Ltd acts only as a facilitator and advisor, not a guarantor of visa outcomes.
Kenya Immigration Office – Nairobi (Directorate of Immigration Services)
• Location: Nyayo House, Ground Floor, Corner of Uhuru Highway & Kenyatta Avenue, Nairobi
P.O. Box: 30191 00100, Nairobi Kenya interior.go.ke+6eprocedures.investkenya.go.ke+6usajili.go.ke+6
• Telephone:
+254 20 222 2022 / +254 20 222 217 544 (Foreign Nationals Management Section) Facebook+5eprocedures.investkenya.go.ke+5immigration.go.ke+5
• Email:
infomirp@kenya.go.ke Condé Nast Traveler+14eprocedures.investkenya.go.ke+14masaimara.travel+14
For ETA-specific queries: etakenya@immigration.go.ke usajili.go.ke+15immigration.go.ke+15kenyarep-jp.com+15
Kenya Electronic Travel Authorization (eTA)
• Official Portal: www.etakenya.go.ke – apply online here immigration.go.ke+11immigration.go.ke+11kenyarep-jp.com+11
• ETA Support Contact Numbers:
+254 110 922 062 / +254 110 922 063 / +254 110 922 064 immigration.go.ke+1
Quick Overview Summary
| Service | Details |
| Immigration Office (Kenya) | Nyayo House, Ground Floor, Nairobi |
| General Enquiries Tel. | +254 20 222 2022 / +254 20 222 217 544 |
| ETA Support Email | etakenya@immigration.go.ke |
| ETA Application Portal | www.etakenya.go.ke |
| ETA Support Phone Numbers | +254 110 922 062 / +254 110 922 063 / +254 110 922 064 |
Jomo Kenyatta International Airport (JKIA), Nairobi Immigration Office – Directorate of Immigration Services
(Immigration counters located at Terminal 1A and 1E arrivals areas)
Handles immigration processing, including visa overstays, permits, fingerprints, and alien registration.
immigration.go.kekaa.go.ke
Key Counters & Staff:
• Alien Registration Counter (No. 4) – Immigration officer James Mathuva
Mobile: +254 724 585 510
• Data Entry Counters (Nos. 2 & 3) – Officer: Patrick J Ngari
Email: patrickjngari@go.ke
• Foreign Nationals Management Office – Supervisor: Salome Malala
Mobile: +254 706 346 207
• Visa Section – Located on the 7th floor of Nyayo House but coordinates with JKIA operations.
• Support Center Contacts: +254 20 251 1887 / +254 722 165 200
Email: wadmin@fns.immigration.go.ke
No embassy in Kenya
No embassy in Nairobi
Address of the Visa Agency (Application Centre in Nairobi):
South African High Commission, Lenana Road, Kilimani, Nairobi
Telephone: +254 20 282 0000
Website for Visa Information:
www.dirco.gov.za (Department of International Relations & Cooperation – South Africa)
Visa Types:
Processing Time:
Requirements (for short-stay travel – visa exempt):
Requirements (for Work/Study/Residence Permits):
Address of the Visa Agency (Application Centre in Nairobi):
TLScontact Visa Application Centre – 9 West Building, Ring Road Parklands, Westlands, Nairobi
Telephone: +254 20 513 8200
Website for Visa Application:www.homeaffairs.gov.au (Australian Department of Home Affairs)
Visa Types:
Processing Time:
Requirements:
Address of the Visa Agency (Application Centre in Nairobi):
Embassy of the United Arab Emirates, Runda, Nairobi
Telephone: +254 20 229 5777
Website for Visa Application:
www.mofa.gov.ae
(Visas can also be arranged through approved airlines such as Emirates, Etihad, and FlyDubai)
Visa Types:
Processing Time:
Requirements:
🌟 Special Note – Sunward Travel Services Ltd
As an accredited Travel Management Company (TMC), Sunward Travel Services Ltd can facilitate UAE visa processing for corporate clients in Kenya. This includes:
Address of the Visa Agency (Application Centre in Nairobi):
Embassy of the State of Qatar, Runda, Nairobi
Telephone: +254 20 406 2000
Website for Visa Application:
Applications may also be processed via Qatar Airways or MOI eVisa portal
Visa Types:
Processing Time:
Requirements:
🌟 Special Note – Sunward Travel Services Ltd
For corporate travelers, Sunward Travel Services Ltd provides:
Address of the Visa Agency (Application Centre in Nairobi):
Royal Thai Embassy, Muthaiga, Nairobi
Telephone: +254 20 712 4000
Website for Visa Application: www.thaiembassy.org
Visa Types:
Processing Time:
Requirements:
Address of the Visa Agency (Application Centre in Nairobi):
Royal Embassy of Saudi Arabia, Runda, Nairobi
Telephone: +254 20 406 0000
Website for Visa Application:visa.mofa.gov.sa
Visa Types:
Processing Time:
3–7 working days (tourist); 2–4 weeks (work/residence)
Requirements:
Personal Cover Letter
🇸🇦 Saudi Arabia Visa
Address of the Visa Agency (Application Centre in Nairobi):
Royal Embassy of Saudi Arabia, Runda, Nairobi
Telephone: +254 20 406 0000
Website for Visa Application:
visa.mofa.gov.sa
Visa Types:
Processing Time:
3–7 working days (tourist); 2–4 weeks (work/residence)
Requirements:
Personal Cover Letter
Address of the Visa Agency (Application Centre in Nairobi):
Royal Moroccan Embassy, Limuru Road, Gigiri, Nairobi
Telephone: +254 20 712 0700
Website for Visa Application:
www.consulat.ma
Visa Types:
Processing Time:
7–10 working days
Requirements:
Address of the Visa Agencies (Application Centres in Nairobi):
Telephone (General Contacts):
Website for Visa Application:
Visa Types:
Processing Time:
Requirements:
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